Internship Report On An Appraisal of Customer Service Of International Finance Investment & Commerce Bank (IFIC) Ltd

21/02/2013 21:04

“ Always design a thing by considering it in its next large context- a chair in a room, a   room in a house, a house in an environment, an environment in a city plan. “

The purpose of this report to present and findings of my study as an internee in the Mercantile Bank Limited as a partial requirement for BBA degree in the Asian University of Bangladesh. The main objective of the report is to know about A Modern Banking Perspective of Mercantile Bank LTD.

The study is made under the supervision of Professor Md. Ashraf Hossain, (Dean) Asian University of Bangladesh.

Mercantile Bank has been incorporated on May 20th, 1999 in Dhaka, Bangladesh as a public limited company with the permission of the Bangladesh Bank; MBL commerce formal commercial banking operation from the June 02, 1999. The bank stood 42 branches all over the country up to 2008.

In the report, I have also mentioned the overall services that Mercantile Bank Limited has been offering to their customers. The finding is that Deposit and Credit programs Mercantile Bank Limited are performing nicely. There are two so handle of this department, performance expectable. They fulfill their target. As a result Branch satisfied of this department.

IFIC Bank Ltd. is one of those banks that plays important role in the economy of Bangladesh. There is Seventy six Branch of IFIC Bank all over the country. The activities of the branches are more or less same but there are some differences as per the size of the branches. As I was placed to Banani Branch of IFIC Bank as an intern, my focus of the report will be basically on the functions of Banani branch only.

Basically IFIC Bank, Banani Branch always tries to be the right partner for its customers. IFIC Bank is to provide service to their clients with the help of a skilled and dedicated workforce whose creative talents, innovative actions and competitive edge make our position unique in giving quality service to all institutions and individuals that we care for.

by Md. Forhad

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